Frequently Asked Questions

We are building lists of help files for different web-page editors as submitted by our users. We thank them all. Since we do not use any of these products, we cannot ensure that these are correct but we hope they help.

Adobe SiteMill

Compuserve Home Page Wizard

Microsoft Frontpage

Netscape Gold Web-Page Editor

General Questions:

Do I have to download your script or install something in my server to get your counter to work?

No. All you have to do is fill out the form from the creation page to create your counter. Once it was been
created, you include an IMG image entry in your HTML code which calls the counter program and returns a numerical image to your clients.

How much does the counter service cost?

1. Usage of the counter is entirely FREE of charge. But, we do have to pay for the bandwidth, storage and so on..

2. All we ask of you, is to place a banner on your page. This will not only ensure that this service remains entirely free of charge, but will in addition ensure that quality is maintained at all times.

3. If you do not place the banner on your page, we will be forced to suspend your counter.

4. If you feel that you want to use our service without placing the mandatory banner, you may do so by paying a nominal fee. Contact: Webmaster

I would like to use my single counter on a number of pages. Can I do this?

Yes, You can use single counter on a number of pages. But what you have to do is you have to identify each page with diffierent name. For example :

Help! I have lost the HTML code needed to run my counter

Don't panic. See the usage page for more information about how to setup your counter on your page. It has all the HTML code examples you would want.

Can I see who has been visiting my page? Can you supply me with a list of people?

Yes, a comprehensive analysis of visitors to your site is available. You can access this information by entering the name of your counter in the Statistics page.

Creation Questions:

Is there a delay in creating the counter?

No, when you submit the form and the server responds, your counter has been created and can be used immediately. If you are getting an ERROR image then see below.

When I create the counter, it says that it was already created before?

There could be one of a couple things happening.

1. There are thousands of counters currently maintained by our system and you might have indeed used a name already taken.

2. If you think that this is unlikely given the string that you used, then there is a chance that the form may have been submitted twice by accident. Maybe you stopped the submission in the middle and resubmitted it or something or maybe the server had problems during the creation process. In either case, you could try using the counter that you tried to create. If you would like to resubmit the form, try it again with another counter name.

My counter started at much higher number than I create it with. What is going on?

Chances are that you are not using the counter that you just created. You might have inadvertently started using someone else's counter as a mistake because of typo. It is also possible that you are using the name counter. This happens a lot because people forget to replace the name string from the HTML examples in the Usage Page with their own counter name.

Verify that your HTML IMG code uses the counter name that you created.

Run-Time Problems:

My counter does not show up. What is going on?

Watch for missing or extra " (double-quote) characters and also make sure SRC is not SCR in your IMG entry.

Any links off the page with my counter bring up an error message from your server. What's going on?

Make sure that your HTML code is correct. Watch for missing " double-quotes especially.

My counter doesn't increment. It seems to be stuck on one number. Why?

The system does not increment a counter when it sees an access from the same computer (in other words the same IP internet number) twice in a row. This was necessary to stop people from abnormally incrementing their own counters.

My counter does not seem to be incrementing as fast as the statistics page says it is. What is going on?

Your browser may not be updating the image every time so you are seeing the affect of the hits from days (or maybe weeks) at once when it finally does. Your browser caches the images to reduce your network requests and it may show the cached counter image instead of making a new request.

Usage Questions:

I would like to count the accesses on a page without showing the count to others. How do I do this?

You have to specifies the counter's background is to be transparent. The details are explained in the Usage Page.

I would like a larger border around my counter digits. How do I set this up?

The details are explained in the Usage Page.

Changes to Your Counter:

How can I change or reset the value of my counter?

You can change any of the information with your counter, including reseting the count, with our Modify Page

I would like to delete my counter. How do I do this?

There is no procedure currently for deleting of counters. Feel free to just ignore the counter (i.e. remove it from your HTML code) and it will be removed after 30 days of inactivity.

I cannot remember my password. How can I change my counter?

If you cannot rememeber your password please email us with all your details. We will try to send the password by email.